Warranty Terms

Coverage period

New devices carry the warranty period stated on the product page, counted from delivery. Second-hand units carry a shorter period stated per listing. Accessories such as cables and adapters carry a limited warranty against manufacturing defects.

What is covered

• Defects in materials and workmanship under normal workshop use
• Battery failure not caused by misuse or unauthorised charging
• Display and port faults present or arising in the covered period

What is excluded

• Physical damage, cracked screens, liquid ingress, burnt connectors
• Damage from unauthorised repair or from flashing non-official software
• Loss of software functions caused by an expired subscription — a commercial state, not a defect
• Consumable items: TPMS sensors, batteries as separate accessories, cables damaged in use

How a claim is processed

Contact the support address with your order number, serial number and a description plus photo or video evidence. We diagnose first, because configuration, licence and activation issues account for a meaningful share of reported faults and are resolved the same day. If it is a hardware failure, we agree the route with you: replacement unit, component-level repair, or return-and-credit. We submit the manufacturer paperwork — that is part of what buying from an authorized dealer buys you.