Returns & Warranty Claims

Change of mind

Unused tools in original packaging can be returned within 14 days of delivery for a refund of the item price, less the outbound shipping cost. The device must not have been registered or activated — once a serial number is activated to a region, the manufacturer cannot reverse it, so an activated tool cannot be resold as new and cannot be returned under this policy. Tell us before you activate if you are unsure about the model.

Damaged or wrong item

Report within 48 hours of delivery with photos of the packaging and the item, and your serial number. We arrange replacement or refund, including shipping, where the fault is ours or the carrier's.

Warranty

Warranty covers defects in materials and workmanship for the period stated on the product page, starting from delivery. It does not cover physical damage, liquid damage, unauthorised repair, or software issues caused by an expired subscription. Keep your invoice and activation confirmation — they are the documents we submit for a claim.

Digital items

Renewal cards, subscriptions and activation credits are non-returnable once activated, because activation is irreversible on the manufacturer's side. We will always confirm the correct item for your serial number before taking payment, precisely so this situation does not arise — send us the serial number and we will tell you what is valid.

How to start a claim

Email the support address with: order number, serial number, a description of the fault, and a photo or short video. We will respond with a diagnosis step first — a meaningful share of reported faults turn out to be configuration, licence or activation issues that can be fixed in minutes, and both sides prefer that to a three-week shipping round trip.