Support & Region Activation

1. Region activation — the step most sellers skip

Launch devices are registered to a region. Devices activated outside their registered region can be blocked by the manufacturer, and certain functions — gateway authorizations, immobilizer work, online programming — depend on both the region and the licence state of the device. Our process:

1. You order and tell us the country where the tool will be used.
2. We register the device serial number to that region through Launch's official channel.
3. We send you the activation confirmation, with your invoice and serial numbers, before dispatch.
4. You keep the record. If a manufacturer-side question ever arises about your tool's status, that document is what resolves it.

2. Updates and subscriptions

Most Launch platforms include a free update period (typically one to two years). After it expires, coverage for new vehicle models and certain functions stops updating unless you renew. Renewal cards and annual subscriptions are sold from our own stock — see the Renewal Cards & Subscriptions category — so a tool bought from us never becomes orphaned. Subscriptions are bound to a serial number and cannot be moved to another device, so tell us before you plan a hardware change.

3. Warranty

New tools carry the manufacturer warranty period stated on the product page, with the accessory exceptions listed there. Second-hand units carry a shorter warranty, stated per unit. Warranty claims are handled by us as the dealer: you describe the fault, we decide with you whether it is a configuration issue, a firmware issue or a hardware failure, and where hardware is involved we arrange the replacement or repair route. Keep your invoice and activation record — they are what we submit.

4. Technical help

Send your question to the support email with the tool model, serial number and a description of the vehicle and symptom, and preferably a screenshot of the fault. Questions about which model to buy are answered before purchase and cost nothing — a ten-minute conversation prevents most wrong purchases in this category, because the decisive factors are the vehicle mix and the functions you intend to bill for, not the specification table.